Trust & transparency
Privacy Policy
HealthPlansGuide keeps public trust pages informational. Privacy-sensitive coverage facts should stay in official program accounts, plan portals, employer systems, or direct conversations with qualified advisers.
- Maintained by
- HealthPlansGuide
- Last reviewed
- 2026-05-04
What this page covers
These pages document editorial, privacy, correction, and contact boundaries for the public HealthPlansGuide site.
Public site privacy boundary
The public site is built for general education, not account management or application intake. It does not need names, phone numbers, Social Security numbers, medical details, plan member IDs, claim numbers, or exact household income to explain public coverage concepts.
- Limited coarse analytics may help understand aggregate page performance, browser type, approximate geography, and errors.
- Server and analytics systems may process basic technical details such as IP address, user agent, referrer, cookies, and timestamp where required to deliver, secure, or measure the site.
- Public analytics should not require full ZIP codes, exact income, medical facts, plan account numbers, or a person's coverage documents.
- If a page ever asks for more sensitive data, that page should clearly explain the purpose and boundary before the data is provided.
On-device tools
Some public tools are designed so the calculation or checklist logic can run in the browser. That design reduces the need to transmit sensitive details for basic educational estimates.
- An on-device estimate is still general education and may not match official eligibility, premium tax credit, Medicaid, COBRA, Medicare, or plan results.
- Readers should avoid putting exact income, full ZIP codes, medical details, or account identifiers into any public note or correction message.
- Clearing browser storage or using a different device can change what a browser-side tool remembers locally.
What not to send
Correction and source notes should be narrow. They should not include private facts that are not needed to check a public page against an official source.
- Do not send Social Security numbers, dates of birth, immigration numbers, medical histories, prescriptions, doctor names, or claim details.
- Do not send plan member IDs, Marketplace account IDs, Medicaid case numbers, Medicare numbers, employer benefit files, or payment details.
- Do not send exact income, full household details, full ZIP codes, or documents that belong in an official program account or adviser relationship.
- Email notes may be retained by email processors and related service providers for operational, security, and legal reasons; do not include sensitive details that are not needed for source review.
Privacy depends on where information is shared
HealthPlansGuide can set boundaries for its public pages, but it cannot control official agency portals, insurer sites, employer systems, email providers, analytics processors, browser extensions, device backups, or other third-party services a reader uses. Retention and processor details should be reviewed again before any analytics launch.
Related trust pages
- About
What the public site is for and where it stops.
- Editorial policy
How public guidance is sourced and reviewed.
- Corrections
How source-based correction notes are handled.
- Contact
How to reach HealthPlansGuide about source notes.